The panel discussion "Service from the Heart" was moderated by the Hon Mrs Selina Chow (Chairman, Hong Kong Tourism Board) (right). Speakers include (from left to right): Mr Don Robinson (Group Managing Director, Hong Kong Disneyland), Mr Mark Lettenbichler (Chairman, Hong Kong Hotels Association), Mr Ronnie Ho (Chairman, Travel Industry Council of Hong Kong), Mr Philip Chen (Chief Executive, Cathay Pacific Airways Limited), Mr Frank Lee (Governing Council Member, Quality Tourism Services Association) and Dr Allan Zeman (Chairman, Lan Kwai Fong Holdings Limited).
